RETURNS: All returns will be allowed only with prior authorization. We must be notified by e-mail within 2 days of receipt of merchandise and original carton saved. All merchandise must be returned within 7 days of authorization, freight prepaid. After 7 days any problems with equipment should be reported directly to the manufacturer. Please send items back to us using an insurable method. Returns will only be accepted with a valid return authorization number issued by our return department.
No returns on special orders, or products which are outdated, opened, damaged, or otherwise not sellable. No returns allowed on books, batteries , or storage media, and sensitized products such as control strips, film, or paper. No returns on hardware without unused warranty card and without manufacturers original packaging materials. All warranty cards, manuals, outer cartons, boxes, must be in original condition. No returns allowed if these items are taped, ripped, marked, or otherwise altered. GKOS is not responsible for merchandise damaged by customer misuse or failure to properly follow instructions in the supplied product manual.
Returned merchandise will be credited to your credit card or replaced at our choice after inspection and approval. No refunds on returned products. Please allow 30 days from receipt of your return for your credit or replacement. Any shortages or damages must be reported within 2 days and original cartons saved. Returns other than defects or damages will be subject to a 15% restocking charge. Shipping fees are not refundable. All sales are final.
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